Commitment to Quality
Z FEDERAL is committed to providing innovative products and services that meet or exceed the requirements and expectations of our customers. We will actively pursue quality improvement initiatives that produce repeatable processes that enable each employee to do their job right the first time and every time. It is our goal to encourage active participation of all employees in quality planning and continuous improvement to meet all quality, service and cost objectives.
Z FEDERAL was appraised in 2018 as fully compliant at Maturity Level 3 with the Software Engineering Institute’s (SEI) Capability Maturity Model Integration for Development and Services (CMMI®-DEV, CMMI®-SVC) Version 1.3. This rating is achieved by companies that have established well-defined, repeatable, and effective organizational standards for project management, software engineering, services and quality assurance while maintaining a focus on continuous process improvement. Our commitment to our quality policies and organizational standards are monitored by our Quality Management Representative through regular reviews and modifications to our objectives, procedures and processes; in accordance with the ISO 9001 standard.